Call Center World

Two solutions, recently (RDS) solution deployment by certified SAP as a rapid shows Additionally ecenta at Call Center World. The RDS qualified developments were designed for customers, who place great value on a rapid introduction of new software solutions. The innovative deployment model combines with a fixed price service offering SAP standard software, a tight implementation methodology, logically constructed statements and supporting information. The ecenta Smart-Up solution “CRM Analytics for SAP CRM” is a comprehensive, turnkey solution for the analysis of processes and sales processes, which are mapped with SAP CRM. The solution provides a transparent overview of the entire sales cycle from lead generation opportunity management up to the conclusion of the contract.

In addition, the software was now certified as RDS, offers a complete overview of ongoing campaigns to improve the effectiveness of marketing campaigns. “” At the heart of ecenta Smart-Up CRM solution for sales, service and marketing “, which was also certified, are customer relationships and customer satisfaction”, summarizes Joachim Schellenberg. The solution helps companies manage all information about customers, products, customer-specific information and campaigns. So it is possible, much individual customers to enter. for example, call center agents”ecenta is a product and consulting company, located on demanding realization of projects in the areas of SAP Business Suite, especially SAP CRM and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration, composite application framework and Enterprise Portal Specialized. ecenta, due to its professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP special expertise, program was recorded. Ecenta AG Joachim Schellenberg (business development) Altrottstrasse 31 69190 Walldorf Tel: 06227/73-1540 email:

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